Frequently Asked Questions
This policy applies to all branded products distributed by NITI Distributors Ltd (collectively referred to as “NITI Sold Products”).
For brand-specific warranty details and support links, please visit the respective manufacturer’s support page or contact the NITI Support Center.
NITI products come with warranties as defined by each brand and product type — typically 1 or 3 years.
The warranty coverage period and service terms depend on the product category.
To check the warranty status of your item, contact NITI Support with your product serial number and proof of purchase.
Most NITI-sold products include regional warranty coverage.
You can access warranty service in any country where NITI has a service center.
If your product is not eligible for global coverage, you may:
Return it to the country of purchase, or
Request a chargeable repair through NITI or an authorized service provider.
You have to contact nearest store in your country. Have your product serial number, invoice, and problem description ready.
In some cases, our technicians can resolve issues by phone or email.
Yes. Your sales invoice is your primary proof of warranty.
While NITI keeps internal records, you must retain your original receipt that includes the serial number and purchase date.
Absolutely. Hardware failures can result in data loss.
We recommend taking regular backups using the recovery tools provided by your device’s brand.
NITI is not responsible for data or software loss, so please ensure your information is safely stored.
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Yes. NITI offers chargeable repair services for out-of-warranty products.
Contact your nearest NITI Service Center or visit our Contact page for assistance.
Yes — provided the original purchase receipt is available.
Warranty coverage follows the product, not the first owner, as long as proof of purchase can be verified.
Please have the following ready:
Product serial number
Proof of purchase (invoice)
Brief description of the issue (error messages, lights, symptoms, etc.)
Installing third-party hardware or software does not void your warranty,
unless it causes product damage. NITI recommends using only approved or original components.
You’ll receive updates via email or phone during the repair process.
For real-time status, contact your NITI Support Center.
